FREE SHIPPING ON UK ORDERS

Faqs

  • Home /
  • Faqs

FAQ

Frequently asked questions

General

Our fragrances are meticulously crafted by expert perfumers using the finest ingredients. Each perfume is designed to provide a unique and captivating scent experience, with a focus on long-lasting quality and premium ingredients.
Yes, all our products are cruelty-free. We are firmly against animal testing and ensure that no animals are harmed at any stage of our product development.
For in-stock items, orders are processed and shipped within 3-5 working days.. Delivery times may vary based on your location and any unforeseen delays with the shipping carrier.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the delivery status of your order.
Currently, we don't offer international shipping due to shipping restrictions.
We offer refunds or exchanges only for perfumes that have not been used and are returned in their original packaging. Please contact our customer service team within 14 days of receiving your order to initiate a return or exchange.
We accept all major credit cards, PayPal, and other secure payment methods. All payments are processed through a secure checkout system to ensure your personal and payment information is protected.
Our customer service team is available to assist you with any questions or concerns. You can contact us via email at theperfumelab24@gmail.com. We strive to respond to all inquiries within 24 hours.
You can stay updated by subscribing to our newsletter. Simply enter your email address in the subscription box on our website to receive updates on new releases, special offers, and exclusive promotions.

Shop

Orders & Support

Privacy & Terms

Customer Service

Tiktok Icon-instagram1 X-twitter

Join our newsletter

By signing up, you agree that your email address will be used only to send you marketing newsletters and information about The Perfume Lab products, events and offers. You can unsubscribe at any time by clicking on the unsubscribe link in each newsletter. For more information on The Perfume Lab’s privacy practices, your rights and how to exercise these rights, and your relevant data controller please see our Privacy Policy.

© 2024 The Perfume Lab, All Rights Reserved. Designed By DotClick

Tiktok Icon-instagram1 X-twitter