Product Quality
1. Each of our perfumes is meticulously crafted by expert perfumers who blend the finest ingredients to create unique and captivating scents. Our commitment to detail ensures that every bottle reflects the highest standards of quality.
2. Our perfumes are formulated to provide long-lasting scent experiences. The high concentration of fragrance oils in our perfumes ensures that your chosen scent lingers beautifully throughout the day.
3. We are firmly against animal testing. All our products are cruelty-free and are developed without any form of animal testing at any stage of production.
Shipping Policy
1. Orders for perfumes that are in stock will be processed and shipped within 3-5 working days.
2. Orders for pre-ordered perfumes will be delivered approximately 2-3 weeks from the date of order.
3. We use reputable shipping carriers to ensure timely and safe delivery of your orders.
4. Delivery times are estimates and may vary based on location and unforeseen delays.
Return/Exchange Policy
1. We offer refunds or exchanges only for perfumes that have not been used.
2. Returned items must be in their original packaging and condition.
3. Contact our customer service team within 14 days of receiving your order to initiate a return or exchange.
4. The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service.
5. Refunds will be processed within 7-10 working days after receiving and verifying the returned item.
Payment Methods
1. We accept all major credit cards, PayPal, and other secure payment methods.
2. All payments are processed through a secure checkout system to ensure the safety of your personal and payment information.
Privacy Policy
1. We are committed to protecting your privacy and personal information.
2. Any information collected during the order process will be used solely for processing your order and improving your shopping experience.
3. We do not share or sell your information to third parties.
Customer Service
4. Our customer service team is here to assist you with any questions or concerns.
5. Contact us via email at theperfumelab23@gmail.com or phone at [Your Customer Service Phone Number].
6. We strive to respond to all inquiries within 24 hours.
Changes to Store Policy
1. The Perfume Lab reserves the right to update or modify this store policy at any time
without prior notice.
2. Any changes will be posted on our website, and it is the customer’s responsibility to review the policy periodically.
